Anonymous
map-marker Watsonville, California

Refund

I did receive my refund and am satisfied with the conclusion of our transaction. It would be nice if there was a phone number and actual person to talk to for settling disputes chat and email delay the resolution by days it has been a full week of correspondence to achieve what could have been taken care of in one phone call. Thank you

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Company responded
Glorianna Cso

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Verified Buyer
|

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Verified Reviewer
| map-marker Silver Spring, Maryland

Resolved: They auto deducted money from my checking account 4 days before I could cancel my trial membership and had not yet returned to my PayPal/Bank account

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Reverse Health - They auto deducted money from my checking account 4 days before I could...
Contains 1 confidential file for company representatives
Updated by user Aug 30, 2024

Company fixed the issue and I have been provided with apology. Appreciate Reverse Health following up and honoring my request for a full refund.

Original review Aug 24, 2024

I signed up and paid $15.19 for a 30 day trial period on 7/25/24 via PayPal. On 8/21/24 $38.95 was auto deducted via PayPal from my checking account 4 days before the trial period was over.

In 8/22/24 I spoke with their representative Amy and requested cancellation of the membership and refund of unauthorized money be returned. I was told that I would not get money back!

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User's recommendation: Refund unauthorized money to customer.

1 comment
Reverse Health
Reverse Health

Hello, Glorianna. Thank you for bringing this to our attention.

We understand your concern about the charge and your experience with the cancellation process. To ensure we address this promptly, could you please email us at feedback@reversegroup.io and mention Kara in your message?

This will help us expedite the resolution for you. We appreciate your patience.

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Stamford, Connecticut

Return the package

Reverse Health - Return the package
Contains 1 confidential file for company representatives

I didnt order any product for weight loss,

I will return your package tomorrow, I need my refund. I didnt order anything from your website, please send me my refund back to my account!

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User's recommendation: I need my refund

Resolved
Mary S Plb

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Verified Reviewer

Resolved: Cancel subscription and its almost impossible.

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Updated by user Jan 14, 2025

Company fixed the issue and I have been provided with apology.

Updated by user Jan 02, 2025

They stopped my unwanted subscription. Thank you!!!!

Original review Dec 30, 2024

I have been trying to cancel my subscription, but it's almost impossible. I got as far as you asking me to pay $1 for a form to send in.

I did that one other time for something else and ended up with tons of charges that I had to fight.

I don't want to go through that again. Just cancel the subscription!

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Preferred solution: DO NOT extend subscription.

User's recommendation: forget it!!!!!

Dawn D Okh

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Verified Reviewer
| map-marker Las Vegas, Nevada

I want to cancel my subscription

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I signed up, thinking that it was more expensive than BetterMe. However, it ended up that I had more charges on my charge account then what they had originally said I dont know where they came from.

I cant get a hold of anybody to answer the phone this is the only way that I can contact them.

Thats if they contact me back my number 1-84*-***-****. I hate to go through the banks and have them dispute the charges.

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User's recommendation: Check out charged

Resolved
Christen M Sam

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Verified Reviewer
| map-marker Ramos Arizpe, Coahuila De Zaragoza

Resolved: I’m very furious, You’re an AWFUL company!

I purchased a one time purchase with RH!

On 5-18-24. Order # 182****

YOU *** JERKS have continued to charge my credit card ending in 2807 $38.97 since June 2024.

Unfortunately, Im just realizing this now! My credit card cant help me until I cancel this subscription!!! So Im telling you now! I better not see $38.97 on my next statement

CANCEL MY SUBSCRIPTION

View full review
Loss:
$233
Cons:
  • You suck

Preferred solution: Full refund

User's recommendation: ZERO

Vernice Hok
map-marker Bellevue, Washington

Cancel refund

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Updated by user Jan 28, 2025

No help, no regu d!

Original review Jan 28, 2025

I canceled right after introductory offer, never used it. But got billed anyway and it overdraft my checking acct.

I asked for a refund thru chat box, tried to call twice but No one to talk to. I'm very unhappy!!!

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Janet W Rkp

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Verified Reviewer
| map-marker Austin, Texas

Not clear on accepting applicants

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In the offering it should be noted that all the services are on your phone only and cannot be done on the computer I am not a tech savvy person and even though a couple people tried to help me it was not good. Then it was a hassle to get my money refunded.

At one point when I explained a Tracy had sent me a email stating I would get a refund, I was told by the co-owner that there was no text from Tracy/ I had to send her a copy of the texts as if I was lying.

So she then came back and said I would get my refund. I will believe it when I see it.

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Norma r Tbj

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Verified Reviewer

Cancellation/refund

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I didnt notice that I had to cancel, though it was a one time charge which for expensive $66, then got another $66 charge, called (live chat) for a refundno didnt happen, only got refunded $33. I even provided them proof from Dr of my limitations, didnt matter, wasnt taken into consideration.

Got refunded $33 with access (supposedly) to app. For what???

Im telling them I cant use. Customer service & support no

View full review
Loss:
$33
Cons:
  • Customer service not great even with dr letter

Preferred solution: Full refund

User's recommendation: Customer service & Support NO BUENO

Jyoti Jqt
map-marker Alexandria, Virginia

Not able to talk to anyone live!

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Tried to contact them to ask for a refund since I don't even remember signing up for this, but wasn't able to speak to anyone!

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Company responded
jacquelyn y Owk

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Verified Reviewer

Resolved: My order

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Updated by user Sep 16, 2024

Company fixed the issue and I have been provided with apology. Through pissedcustomer and my credit card

Original review Sep 09, 2024

I ordered your product in July and have not received it. I want to cancel the order and be reimbursed the $72.00 that I have been charged.

View full review
Loss:
$72
Cons:
  • Have not receive product

Preferred solution: Full refund

1 comment
Reverse Health
Reverse Health

We're truly sorry for the inconvenience you've experienced with your order. We understand your frustration and appreciate you bringing this to our attention.

To assist you further, please email us at feedback@reversegroup.io with all the details of your order. Once we receive your email, we will process your request.

Kindly mention Kara from our Reputation Team to ensure your concern is expedited. Thank you for your patience.

Company responded
Ameia Xlu
map-marker Woodstock, Virginia

I would like to cancel my subscription I made earlier today and get a refund

Reverse Health - I would like to cancel my subscription I made earlier today and get a...

I thought I was registering for Noom. I was mistaken. Wish to have you to correct this and refund my credit card.

Account number: 257****

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1 comment
Reverse Health
Reverse Health

Thank you for your message, Ameia. We understand the mix-up and are here to help.

Please email us at feedback@reversegroup.io, mentioning your account details and the situation.

Mention Kara in your message to expedite the process. We'll work on resolving this for you as soon as possible.

Shalisa Nfg

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Sydney, New South Wales

Cancellation as price quoted wasn’t what PayPal took out

Contains 1 confidential file for company representatives

Price per month was $11.99 and I got charged $46.00. I looked at food on app and its not easy to prepare food. Would like a refund.

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Resolved
Lynee Wod

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Verified Reviewer
| map-marker Redwood City, California

Resolved: Cancellation/refund

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Updated by user Oct 21, 2024

Company fixed the issue and I have been provided with apology. I sent a threatening email saying that the terms were 30 day refund if not completely satisfied, not try it for 60 days and then PROVE you had no benefit.

I said I'd take it to social media. They quickly emailed back and apologized for the confusion and processed the refund.

Original review Sep 19, 2024
The offer clearly stated "30 day money back guarantee" so I thought there was no risk in signing up. What you find out after signing up is that you essentially have to go to a doctor and prove that you are medically unable to do the program OR you have to follow the program for 14 days, then until 29 days, monitor your progress, and show you received no benefit to get your money back.

So really, the "guarantee" is a fraud.
There is no actual way to call. The number says you cannot reach them by phone. So it's down to the chat box. The Chat people are non-responsive.

Meanwhile I have received 8 emails from them in the 1st hour.
They may or may not be processing a refund now after I threatened them with a report to the FTC for deceptive consumer practices. They just can't say for 12-24 hours whether they'll refund me or not.

$72.00. Not nothing.
Very shady company.
View full review

User's recommendation: Don't believe the money-back guarantee. It's a fraud.

Anonymous
map-marker Murrieta, California

Complete SCAM

Dont know what they do. Cant speak with anyone in person.

Customer service is absurd.

Wont produce my full refund. DO NOT DO BUSINESS WITH THIS COMPANY

View full review

User's recommendation: Do not do business with this company ever

Natalie B Etl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

WARNING CON ARTISTS

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Warning: Con artists take your money even after you have cancelled and they refuse to refund. I did the trial and cancelled after one day, never having used it, but then they took the money from PayPal.

The money was still pending, but when I complained, they claimed it. After complaining, they refused to refund anything. They say I didn't cancel, but they have proof I didn't use the app.

They are refusing to give any refund at all. Beware of these con artists.

View full review
Loss:
$39

Preferred solution: Full refund

User's recommendation: DO NOT USE, WILL NOT REFUND. GREEDY CON ARTISTS

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